REVIEWS

"They installed my unit, and they service it. Easy to work with, and they do fantastic work!"

"After just buying our house our ac went out and didn’t know who to call. Well let me say how happy I am I called Gent Heating and cooling. This happened on Friday afternoon- their tech Blake came out within two hours diagnosed the problem but unfortunately couldn’t get the last part needed. Monday the ladies in the office Missy and Michelle were on top of it and by Monday afternoon Blake was back out and my air was fixed. Super reasonably priced, excellent customer service, polite and knowledgeable tech. Took the best care of us. All around great experience and the level of professionalism we were shown doesn’t go un-noticed. Will be calling them for all our future needs and will highly recommend to anyone needing cooling or heating assistance! Thank you all again for outstanding service!!!"

"My wife and I was very impressed with the young man that was sent out to look at our AC. Our house is still cooling down due to the warm weather that we've been having and not having a cool house for 2 days, it went out over Labor Day weekend. We love the fact that they just treat you like family, extremely courteous, from the office to the worker. They also made it easy for the bill, taking payment over the phone. Thanks again for all your help! R&K"

"I have been dealing with 3 of my bedrooms not cooling since we had our duct work replaced 2 years ago. I’ve had 3 different companies come out to fix it and it still wouldn’t work. I called them yesterday and they came out today to give me a quote and went ahead and fixed it for me. Now all 3 of my bedrooms are cooking off. I greatly appreciate their service and their awesome customer service. They will have my business from now on."

"Thank you Misty for scheduling and Blake for efficiently doing the work!"

"I had a leak in my old AC unit that meant I had to have it replaced. The unit was in my attic, and the leaking water had damaged the ceiling and walls in the bathroom below. I hired Gent to do the replacement, and they got it done quickly. However, in the weeks after the repair, a new leak developed that dripped and damaged the ceiling, walls, and door of an adjacent bedroom. Gent came out and found that the source of the new leak was some ducting leading into the new AC unit they had installed. They had not worked on the ducting directly, but the way it was mounted into the new AC unit had a “dip” in how the ducting was routed that allowed humidity to condense and drip down from the bottom of the dip. I was worried I was going to have a big argument on my hands about who was responsible for repairing the new damage and the fix for the new drip, since technically the unit Gent installed was not directly malfunctioning. Fortunately, that did not happen. First they sent someone out to modify the routing of the duct to eliminate the low point where the condensation was dripping, at no additional charge. But on top of that, they said they would cover the cost of repairing the new drywall, ceiling, and door damage. They made this very simple. I had the drywall repair guy write up separate receipts for the original damage and the new damage, and Gents had me email the latter to them. Within a few days, the check arrived. It was not a small amount - something like 20% of the cost of the original AC replacement.

I was just so impressed at how Gent handled this issue. When they called to tell me they would be covering the cost of the repair, they said their number one motivation was to keep their customers happy, and they definitely did that. I was ready to go to small claims court over this issue if I had had to, but it never even came close to that - they were ready to do the right thing from practically the moment I reported the problem. To my mind, this was a textbook case of high professional standards and outstanding responsibility. I wholeheartedly recommend Gent to anyone in need of their services."

Our air conditioner wasn’t cooling as much as it usually did. Called the Gent office in the morning and they sent a technician the same day. Extremely nice and helpful. He explained the problem and was able to fix it during the same visit. Reasonable price, quick service and our air conditioner was fixed. Would definitely recommend!"

"My business’s AC was out, and since we always use Gent, I made the call. Blake was on-site in a matter of hours and immediately diagnosed our problem as a bad blower motor. He found a replacement about 20 minutes before the supply house was closing and got them to wait for him to get there. He even found a less expensive option for us and stayed until about 6 pm getting it installed and working. Not only did he go the extra mile, but he was very pleasant while doing it!

This was Blake’s first call to our office. We usually get a different tech who is also very friendly and efficient, so I don’t think Blake is unusual for Gent’s techs. They’ve all been first class. Are you wondering if you should use them? Think no more! Make the call now."

"Gent did a Fantastic job fixing my AC unit.

My wonderful Technician diagnosed the problem in less than 10 minutes and fixed the issue and had my AC up and running in less than 45 minutes!!!! In the heat of a Tennessee Summer you need Gent Heating & Cooling 🏆"

"We called Gent Heating & Cooling after being told (by another company) our unit needed a new damper motor. My husband wasn’t convinced of it and we had Gent come and look over our unit to give us a second opinion. They were quick, courteous, and their service tech was very thorough. He tested the damper over and over and each time it worked as it was supposed to. He did make some recommendations and changed a few of our airflow settings, which seem to be working well, but they saved us over $900 in a part we didn’t actually need. Thank you!"

"We were without air all weekend and first thing Monday morning 7:30 someone was at our house to fix our unit within 30 minutes they had us up and going!"

"Gent came out quickly, gave us a very affordable quote, and did a great job installing our new unit. The office staff was very helpful and responded quickly to my questions. We appreciate Gent!"

"Same day service and very professional! Would definitely recommend! - Thank you, Will! We love serving great customers like you!"

"I have nothing but wonderful words. Very responsive, excellent work by the representative "Eppy", very fair and reasonable price. Thank you for a job very well done."

"We went through Lowes for a new upstairs unit which in turn subcontracted Gent. We liked their service so much that when our downstairs unit went out, we went straight to Gent. Professional, kind, and quick to take care of their customers at a good price."

"Installed new units at my house at a very reasonable price. Very kind staff and understanding. Highly recommended!"

"Outstanding job, excellent management, and staff !! Installers are two of the very best in Knoxville - Professional, efficient, timely, and focused"

"Great people, great service, 10/10 would recommend to others."

"Needed some ducts cleaned. Gent showed up when they said they would, and promptly and professionally handled the task. Will absolutely be using them again!"

"We just moved into the Vining Mills subdivision built a new home and GENT has been absolutely wonderful, just minor things that come with new construction, but their attention to solving these minor issues has been nothing but superior! From Whitney to the techs and the knowledge these folks have in solving customer requests, is something you don’t see nowadays with companies, bravo to you guys, and I look forward to my future needs knowing Gent will take care of me. I salute you guys!"

"Prompt and competitive! Came out same day for quote and installed the next morning! Substantially beat competitor’s quote and saved us lots!"

"Called for service and Gent had a tech out the very next morning. Tech had my unit going in no time and repair cost was fair. I highly recommend them if anyone has HVAC needs."

"These installers were polite and did a excellent job and they know what they're doing I recommend this place over all the heating and cooling places around here."

"Professionalism, Punctuality, Quality, Responsiveness, Value"

"Gent Heating & Cooling is a superior company with excellent service and installation techs and an office crew that keeps everything running smoothly. I was very impressed with their dedication and commitment to high standards and quality work. Our A/C went out on our nearly 30-year-old Janitrol system during the heat of summer. Gent had a service tech out within a day and was able to get cold air flowing again. We knew it was long past time to buy a new heat/air system, but I still appreciated the service tech being very polite and gentle about the sad state of our existing unit when he suggested replacing it. There was absolutely no hard sales pitch and no pressure -- just the facts and a fair price for a new heat/air install. The office worked hard to get our installation scheduled within a couple of days and we had a new unit installed and a complete duct cleaning sooner than I ever expected. We live in an older (1930s) home that always presents some unexpected quirk and it did during the new unit install, but Gent handled it like the pros they are and I couldn't be more pleased with the product and with the entire Gent Heat & Cool team of professionals. Highly recommend Gent if you want experienced and fair professionals with a firm commitment to quality standards. Thank you to everyone at Gent Heating & Cooling!"

"Gent saved me thousands of dollars! I had another company look at my AC unit and was told the compressor was going bad. I doubted the skill level of that other company's technician and decided to get a second opinion and called Gent. The Gent technician took less than an hour to not only figure out the problem but get it repaired as well. I needed a faulty heat sequencer replaced, not a new compressor as I was told by the other company. Also, I was very impressed that they made a point to come out the same day that I called and followed through exactly as they promised. If only all service companies were as professional and prompt as Gent. Thank you again, Gent, you are now my go-to for heating and AC needs. I highly recommend"

"Our AC went out this past weekend. After calling the office first thing Monday morning, they returned my call to schedule someone to come out and look at our unit. Tito was our technician, he was wonderful. He diagnosed the issue and had it fixed within a couple of minutes. Thank you, Tito, and everyone in the office."

"I am happy we chose Gent Heating and Cooling to replace our 20 yr old Goodman with a new model. The two techs that came out were super efficient and knew exactly what to do. They replaced our old unit, replaced the old metal shroud with a much-improved one that they built on site. It looks good and will keep out the critters. The unit itself is so much quieter than our old unit. They informed me of what they were doing and why as well as cleaned up like they were never here. The owner Shane answered all my questions before they came out to do the job and his price was very reasonable for the heat pump unit, installation, and building of a new shroud. They also were on time and actually early for the installation. I would highly recommend Gent Heating and Cooling."

"Always arrive when scheduled and an honest company."

"Fantastic experience! Billy & Clifford installed a new heating & air unit for us. They both were on time, professional, pleasant, neat, explained what they were going to do, cleaned up after the job & showed us how to work to system. We’ve truly found our new H&A group!"

“Wow! what a wonderful experience with Shane and his crews. Although I never met any of them, Shane came and gave me an estimate within hours of me calling, when another company I was waiting on for an estimate just kept putting me off. His price was excellent, and today I was able to trust leaving the house and garage unlocked for them to install the unit while we were gone. We come home to a cool house, the old unit gone, everything locked back up and clean. We are very very pleased and would highly recommend them to anyone. How refreshing it is to work with professionals that do what they say they're going to do and when they say they're going to do it. Keep up the excellent work. God Bless.”

“We emailed for a quote for an HVAC unit to be replaced. Within 10 minutes I received a phone call stating he could come out today. Less than 30 minutes later he was at my home and his quote was a great deal. He had his crew install the unit the very next morning. Install took less than 3 hours and the time from the first phone call was less than 24 hours. Everyone was very friendly and professional. I highly recommend Gent to anyone needing service work done. I appreciate all the hard work and effort given by everyone at Gent's.”

“I could not be more pleased with the prompt and excellent service I received from Gent Heating and Cooling. My entire HVAC unit and all ductwork had to be replaced and their professionals had it completed in one day. Compare their prices with anyone and you will choose Gent Heating and Cooling and come out on top with a smile on your face. I'm 100% satisfied and I highly recommend this fine company.”

“My wife and I can't begin to tell you how pleased we are that we met Shane and his team. After 2 years of working with one of their "Happy" competitors and unknowingly being sold a bill of goods and scare tactics of a looming HVAC replacement at the cost of tens of "free financed" thousands, we finally have peace of mind. When our AC system finally broke down I decided to get some additional quotes. Shane came in and assessed the situation in about a half-hour... double-checking every step of the way. He even caught the fact that our condensers were flipped outside (2.5 ton installed on a 2-ton air handler and vice versa). Never a word about this from our "Happy" guys. Then, incredible for these days, he recommended exactly what we needed and nothing more... at a very reasonable cost. He sent his installer, Slim, out the very next day who was highly professional, courteous, and quick... completing the job in just a few hours. Spot on! Shane may think he sells HVAC units, but what he sells best is peace of mind. I'll look forward to working with him and his team over the coming years.”

"The Gent team did a phenomenal job in replacing my mom's a/c unit. The workers were very courteous and professional. I can't recommend them enough. Great people."

"They were very professional and speedy. Didn’t take them very long to complete the job and I was very pleased with the service."

"After a well-known Company said we would need to pay at least $490.00 labor and $200.00 in service calls after looking at the unit for over an hour, Gent came in, opened the unit and saw a Freon line touching the housing, causing a vibration!! Problem solved!!! Thank you so much"

"Shane and his crew are the absolute best around. They came out and diagnosed the problem and installed an all-new system in one day in the pouring down rain. You won’t get that type of service from anyone else."

"24 hours ago I had no heat. Now I'm toasty. Great job, Gent! Always responds quickly to any issues we have. Reliable and trustworthy."

"Great service and very reasonably priced. We will definitely call them again for their services."

"Shane was real nice and helpful. He made it a priority when I told him I needed a whole new unit ASAP and came out the next business day and did a good job."

"Great service, great people, great work,great equipment, Great price. I highly recommend these guys."

"They were able to be at our house in less than 24hrs and repaired the fan in 15 minutes! He seemed very competent, had the part on hand and had us cooling down in short order."

"Thank you so much for helping my family stay cool! They were fast, efficient, and very helpful! I highly recommend them! "

"I called at 6:10 this evening and the a.c. was fixed and they were done at 7:20. GREAT CUSTOMER SERVICE. I highly recommend them! "

"Fast!! Was here and gone within 30 minutes and my unit is running like a champ!! "