The existing residential HVAC system was nearing the end of its life, so the homeowner wanted to go ahead and upgrade it before things started to go wrong!
This particular HVAC replacement was for a customer who has been working with Trane on the commercial side of the business for over 40 years, so he already knew he wanted to go for a Trane-branded unit for his home. However, he wasn't so familiar with the residential side, so he interviewed a number of local Knoxville Trane Comfort Specialists to find the right one to work with. When he talked to Shane Gent, he knew immediately that he had found someone who understood exactly what he was looking for and all of the technical aspects of the job. He said that from that moment on, the customer service provided by the GENT Heating & Cooling was exceptional, and he is delighted with the new unit. High praise from someone with his depth of experience in the HVAC industry!
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