How to Choose the Right Contractor for HVAC in Knoxville

How to Choose the Right Contractor for HVAC in Knoxville

Installing an HVAC system in your home is one of the most expensive purchases you will make for your home. When you spend that amount of money on something, you want to make sure that you are putting it in the right hands! That means finding a reliable and knowledgeable contractor to do the job. If you are looking for someone to install HVAC in Knoxville, keep these handy hints in mind when searching for the right contractor.

1 - Honesty & Credibility

When looking for a contractor to install HVAC in Knoxville, you need to know that you are working with someone you can trust. The last thing you want is to be faced with hidden costs after the work is already underway. Honesty and credibility is something that is very important. Not only are you making a significant financial investment, but you are inviting the contractor into your home. That means you need to be able to trust them. At Gent Heating & Cooling, we have always prided ourselves on honesty. We believe in service calls, NOT sales calls. That means we will never sell you something that you don't need just to make an extra few bucks! If your existing HVAC has another five years of life in it, we will let you know that it can be repaired so that you have the option of doing so before paying for a brand new system. That's part of the reason why we are one of the most respected contractors providing HVAC in Knoxville.

We hold our technicians to a very high professional standard. We expect our crews to work efficiently and to be courteous to you while in your home or place of business.

2 - Willingness to Address Questions & Concerns

HVAC is what we do. Our technicians are out in the field every day working on HVAC in Knoxville. It's their job to know their way around a unit! However, we know that our clients are unlikely to have that knowledge, and we don't expect you to understand everything we tell you! That's why we encourage you to ask questions whenever you are unsure. We are always happy to expand on something or explain it in more relatable terms. If you have any questions or concerns, our technicians will be glad to address them for you. When you are looking for a contractor to install HVAC in Knoxville, it is a huge red flag if they are unwilling to address your concerns. As the customer, you need to feel comfortable with your choices, and it is our job as your HVAC contractor to provide the answers you need to make informed decisions.

3 - Licensing & Experience

As previously noted, your HVAC system will likely be among the most expensive purchases in your home. That means when you choose someone to install your HVAC in Knoxville, you need to know they are qualified to do so! Tennessee requires HVAC contractors to hold a valid contractor's license. You will also want a contractor who is fully insured. If they cannot provide these credentials when asked, it is best to walk away and choose a contractor who can!

Experience in the industry is also something to look out for. Gent Heating & Cooling has been installing HVAC in Knoxville and the surrounding area for over 20 years. We are a family business that believes in good old-fashioned personal service coupled with the latest in HVAC technology. Comfort is promised and always delivered!

4 - Don't Back the Low Bidder

It is reasonable for you to get a number of different quotes for HVAC installation before deciding. After all, when making an expensive purchase, you will want to get the best value for your money. The quotes will vary based on the contractors' labor rates, the cost of the equipment, and various other factors. It is usual for quotes to vary. However, exercise caution when one quote seems substantially lower than the rest. How can they do the job so much cheaper than their competitors? It could be a low-quality unit; they may have less experience with installation or hidden costs that they will add on as the job progresses. By that same token, the most expensive quote is not necessarily the best one either. Don't make a decision based only on the price quoted. Make sure you take the other factors we have mentioned into account.

5 - Reviews & Recommendations

Like most service providers, contractors installing HVAC in Knoxville often rely on word of mouth. One of the best places to start looking for contractors if you are ready to install HVAC in Knoxville is to ask your friends, neighbors, and co-workers for their recommendations. If they are satisfied with their contractor's work, then it is a good indication that you can expect a similar type of service. If no one you know can offer a recommendation, the next best thing is to check out reviews online. Read the comments and see what customers have to say. Were the technicians clean and efficient in their work? Were they respectful of the property? Did the work get completed on schedule? These are all great indications of a reliable HVAC contractor. If you find someone you think you would like to work with, you could even call and ask if they are willing to provide references so that you can speak directly to their previous customers.


Gent Heating and Cooling provide heating and air conditioning for residential and commercial clients in Knoxville, Knox County, and the surrounding East Tennessee area. Over 20 Years experience. Customer Service is Our Top Priority. We strive to be on time, provide accurate estimates, and have most replacement products on our service vehicles.

Call 865-213-9202 or email